In general on the maths systems you have a single username and password.
Information is also available on general password and computer systems security.
To change your password:
- First, you must be logged in to the departmental website. If you are not logged in, click on the "login" link at the top right of this page and log in as normal.
- Once you are logged in, click on the "Hello [username]" link in the black bar at the top of the page. This will take you to your profile.
- Click the "Change password" button at the top of the profile page.
The password changer rejects passwords that it considers to be weak. To have a high chance of being accepted your password should:
- be longer than 6 characters
- not be based on a dictionary word, username, date, address etc
- should contain characters from three of the following four categories:
- Uppercase alphabet characters (A-Z)
- Lowercase alphabet characters (a-z)
- Arabic numerals (0-9)
- Nonalphanumeric characters (for example, !$#,%)
- not contain repeated characters
Remember: Never write your password down or tell it to anybody else.
If your password does not work there could be several reasons:
- Your account has expired - At 28, 7 and 1 days to go before an account is set to expire the account receives warning emails. As such your account should not expire without you being aware (unless you failed to setup mail forwarding on the account and also did not check the account email regularly).
- Incorrect username - if you email email@example.com we can confirm your username
- Incorrect password - if you have forgotten your password then in general you need to visit a computing officer to get it reset (it is impossible for us to decrypt your existing password). We will only reset your password with proof of ID (your university card). We cannot in general give out a new password over the phone since we will not in general be sure who we are talking to. We cannot send out passwords via email as email is not secure and again we cannot be sure who is actually reading/receiving the email. If you cannot visit an IT officer in person it may be possible to have a new password set which is then passed to your course administrator or organiser (or someone else) who knows you and can pass it on securely.